Privacy Policy
Make Hard Easy is committed to protecting your privacy and managing your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We collect personal and health information necessary to provide you with safe, effective care. This may include your name, contact details, date of birth, medical history, medications, and information you provide during consultations or through our website.
How we collect your information
Your information is collected directly from you when you complete online forms, book appointments, participate in Telehealth consultations, or communicate with us. We may also collect limited technical data through cookies and analytics tools when you use our website.
Why we collect and use your information
We collect and use your information to:
Provide medical advice, treatment, and prescriptions
Communicate with you about your care
Facilitate medication dispensing and delivery
Maintain accurate medical records
Improve our services and patient experience
Where appropriate, we may also send you relevant health information or service updates.
Disclosure of your information
We may share your information with trusted third parties where necessary to provide your care, including:
Registered healthcare practitioners
Pharmacies and medication providers
Secure technology and service providers
All third parties are required to handle your information in accordance with privacy laws. We do not sell or rent your personal information.
Data security
We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your data is stored using secure systems appropriate for healthcare services.
Access and correction
You have the right to request access to your personal information and request corrections if it is inaccurate or incomplete. Requests can be made by contacting us via our website.
Cookies and website analytics
Our website uses cookies and analytics tools to understand how users interact with our site and to improve performance. This information is generally de-identified and does not personally identify you.